Alexander Kolek
Principal Account Manager (Strategic Key Accounts) @Kaseya
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WORK HISTORY
Principal Account Manager (Strategic Key Accounts) @Kaseya
Miami, FL, US
Manage a portfolio of strategic key accounts, partnering with C-level executives, MSP business owners, internal and external teams to drive growth and retention. Lead QBRs, strategic pulse checks, and the full sales cycle, including cross sell, upsell, and renewals, minimizing churn. Act as a Customer Success Manager by supporting onboarding, implementation, and technical escalations to ensure strong adoption and outcomes. Collaborate cross functionally across accounting, tech, and sales to optimize the client experience and advocate for evolving needs, including security initiatives such as endpoint protection, BCDR, cloud monitoring, and compliance.Key Achievements-Winner’s Circle recognition for exceeding client satisfaction and quota by over 100%-Maintained exceptional retention rates and positive executive-level feedback-Detailed account plans, streamlined quoting processes, reduced product overlap, and strengthened customer success strategies-Built a discovery framework for smoother new account transitions and deeper client engagement.
ABOUT ALEXANDER KOLEK
With a strong passion for sales and client success, I’ve spent the last eight years building lasting relationships grounded in trust, communication, and a deep understanding of client needs. I take pride in connecting with clients on a personal level and providing solutions that truly support their goals. Throughout my career, I’ve consistently driven revenue growth through a strategic and proactive approach, combining product knowledge, negotiation skills, and a commitment to exceptional client service.My experience spans the full sales cycle, including contract negotiation, renewals, upselling, and cross selling. With a passion for long term commitment for both my clients and the business, I value my strong work ethic, ability to self manage, and remain focused on exceeding goals while delivering measurable results.
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