Alexander Knox

About Alexander Knox

I have cared for 90% of the Fortune 500 in one capacity or another. 2 things stick out to me: They/We are all in a constant state of change, trying to continuously improve. They/We are all held together by ‘duct tape & bubblegum’; it seems to be the price of success. I am relentlessly curious and approach everything in my life with a combination of analytical rigor & inspiration-driven intuition. I leverage my 13+ years of experience managing and directing organizations in the Customer Experience, IT, network, cloud, edge, and security domains to provide strategic consultation and holistic (where possible) solutions to a very select group of clients. My mission is to help my clients achieve their desired outcomes by understanding their current and future challenges, and goals, and by partnering with them on flexible, scalable, secure, and reliable solutions that deliver value and performance. I also manage and coordinate contract negotiations, proposals, and presentations for large-scale and complex opportunities, as well as design and provide thought consultation on process and operational improvements for optimal client satisfaction and retention.

Experience

1. Global Strategy Director

   Lumen Technologies

   Aug 2023 — Present · Tampa, FL, US

   I am a dedicated orchestrator tasked with enabling an effortless experience as well as maintaining a deep understanding of my clients\' business and objectives across all units. I provide thought partnership and make recommendations on how to achieve desired outcomes and better serve their customers, leveraging some of the most advanced technologies on the planet. Focused on holistic architecture, network topology, security posture, workload computation / database & storage (cloud & edge), universal communication and collaboration, as well as managed & professional services.