Alexander Karst
Managing Director (CEO) @Lufthansa InTouch
Signup · Get unlimited contacts
WORK HISTORY
Managing Director (CEO) @Lufthansa InTouch
Berlin, DE
EDUCATION
Frankfurt University of Applied Sciences
Bachelor of Arts - BA, Wirtschaftswissenschaften
UCE Birmingham
International Economics
ABOUT ALEXANDER KARST
Lufthansa InTouch, focuses on delivering exceptional customer service to our valued guests on board of the LH Airline Group (Lufthansa Airlines, Swiss, Austrian Airlines, BRUSSELS Airlines, Discover and our latest addition to the LH Group, ITA).With a global coverage out of 8 contact centers in Germany, Czech Republic, Serbia, Turkey, the Philippines, South Africa, Namibia and Canada with 2.500 employees. As Managing Director (CEO) the role emphasizes leadership in customer servicing, empowering our highly skilled employees to deliver exceptional service to our guests and leading thee team through a transformation into a tech driven premium provider, ensuring 24/7 support through innovative multi-channel solutions. The organization manages customer interactions for Lufthansa Group, including phone, social media, customer feedback management and self-service platforms. By fostering a culture of collaboration and empowerment, the team consistently aligns with the mission of enhancing customer touchpoints worldwide.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.