Alexander Johansson
Sr. Customer Success Manager at ServiceNow
- Role
- Senior Customer Success Manager at ServiceNow
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Alexander Johansson
Customer Success leader with 15+ years in enterprise technology, now focused on driving AI adoption and value realization at scale. Manages a $27M+ ACV portfolio of Fortune 10 and top-tier consulting accounts, leading globally distributed success teams through complex transformation journeys. Hands-on experience guiding customers through accelerated AI adoption—including API integrations, agentic workflows, and emerging protocols like MCP and Agent-to-Agent. Combines deep technical fluency with consultative relationship skills to help customers discover new use cases, build internal champions, and quantify business outcomes. Experienced across both consumption-based and seat-based models from pre-sales solution design through post-sale expansion.
Experience
Senior Customer Success Manager
Apr 2025 — Present · Washington, DC, US
As a Senior Customer Manager at ServiceNow, I manage a $27M+ ACV portfolio of Fortune 10 and top management consulting accounts, driving adoption, consumption growth, and expansion across both seat-based and consumption-based product lines.
Education
BI Norwegian Business School
Coursework, Business Administration and Management, General
Skills
- Storage
- IT Service Management
- Microsoft Exchange
- Team Leadership
- Citrix Metaframe
- IT Operations
- Software Implementation
- Hp Service Manager
- Virtualization
- Emc Storage
- Servers
- Itil
- Vmware
- Group Policy
- Pre-Sales
- Citrix
- Active Directory
- Windows Server
- Storage Area Network (San)
- IT Management
- Itil Certified
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