Alexander Gilmore
Identity & Access Operations | Enterprise Access Governance | Cisco ZTA | AD & MFA Administration | HIPAA-Compliant Systems
- Role
- Information Technology Help Desk at Envision Radiology
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Alexander Gilmore
Identity & Access-focused IT professional with 8 years of experience supporting enterprise environments, including HIPAA-regulated healthcare organizations. Experienced in Active Directory and MFA administration, secure provisioning, access governance, and cross-functional collaboration with NetOps and Systems teams on Zero Trust and large-scale integration initiatives.I specialize in identifying systemic inefficiencies, resolving cross-platform data issues, and translating operational challenges into structured, scalable solutions that strengthen security and operational resilience.
Experience
Information Technology Help Desk
Aug 2024 — Present · US
Support identity lifecycle management and secure access operations for a employee HIPAA-regulated healthcare enterprise• Administration of AD, MFA, and SaaS platforms while resolving 80–100+ weekly requests within SLA. • Participated in Zero Trust migration and large-scale acquisition integration efforts.• Identified a cross-functional billing data issue that led to a remediation initiative impacting $100K+ in monthly revenue.
Education
Riverside City College
Associate of Arts - AA, Administration and Information Systems
2013 — 2015
Western Governors University
Bachelor of Science - BS, Software Engineering
2020 — 2026
Riverside City College
Associate of Science - AS, Business Administration and Management, General
2013 — 2015
Skills
- Management
- Sales
- Recruiting
- Customer Service
- Client Prospecting
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