Alexander Gayle

About Alexander Gayle

I’m an operations shift Manager with over 5 years’ experience leading large-scale…

Experience

1. Area Manager (L5)

   Amazon

   Mar 2021 — Present · London, GB

   Managed daily operations, driving key KPIs across inbound and outbound, stepping up as Acting Operations Manager for 600 staff during a 9-month cover, ensuring safety and volume targets were consistently achieved.• Built trust and engagement with teams through open communication and coaching, achieving a 97% satisfaction rate and mentoring 10+ associates into leadership roles, including 5 management promotions.• Partnered with HR and unions to resolve complex employee relations cases including grievances, disciplinaries and workplace violence, ensuring fair outcomes and maintaining positive staff relations.• Designed and rolled out a training programme for staff, increasing cross-training flexibility by 21% in 15 weeks and improving workforce resilience.• Drove departmental productivity up by 30% and cut idle time by 14% through weekly data analysis, performance plans, and targeted coaching, enabling a record 1 million units processed in 24 hours, the highest in the UK.• Implemented a new inbound scanning system in collaboration with external suppliers, delivering £145k annual savings and a 12% uplift in indirect rates.• Led safety and process improvement projects, including conveyor railing installation, which reduced indirect labour by 10–20 hours per shift and saved £2,100 weekly.• Strengthened workforce and succession planning by project-managing the apprenticeship programme (34 associates,+16% pass rate YoY) and launching an inclusivity initiative that reduced survey “no response” rates from 27% to <20%.

Education

• Brunel University London

  Bachelor of Business Administration - BBA

  2015 — 2019