Alexander Galik

AI Engineering & Data Science | Mixed Methods UX Researcher | Innovator | @ ServiceNow (DT)

Role
Ux Researcher (Working as Ai Engineer and Data Scientist) at ServiceNow
Location
Denver, CO, US
LinkedIn followers
500 followers

About Alexander Galik

I bridge AI engineering, data science, and mixed methods research to engineer impactful, innovative transformative, and intelligent solutions that scale. I\'m an innovator and systems thinker by nature, but always keep the human element in my work. I’ve developed custom AI tools, ML pipelines, and metrics frameworks, transforming complexity into clarity across enterprise environments. In a rapidly evolving field, I’m constantly learning, building, and redefining what’s possible.

Experience

  1. Ux Researcher (Working as Ai Engineer and Data Scientist)

    ServiceNow

    Jan 2024 — Present · Santa Clara County, CA, US

    Designed and deployed ML pipelines and LLM-integrated systems to automate workflows and transform raw feedback into actionable insights. Engineered proprietary AI solutions such an open-ended feedback and survey analysis system, reducing analysis time by 80% with 93%+ accuracy. Including human in the loop best practices and RAG system inclusion. Transforming how work is performed in my organization and the enterprise. Won the \"Catalyst for Connection\" award for this work. Developed an ARB-approved efficiency solution, cutting manual processing time by over 70%. Led cross-functional initiatives that blended research, data science, and engineering. Including the creation of a AI experience assessment framework and benchmarking methodologies.

Education

  • Iowa State University

    Master's degree, Human Computer Interaction

  • Montclair State University

    Bachelor of Arts - BA, Psychology

  • Wor-Wic Community College

    Associate of Science - AS, Biology, General

    2019 — 2020

  • MIT Professional Education

    Professional Certificate In Applied Data Science, Data Science

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Alexander Galik — Ux Researcher (Working as Ai Engineer and Data Scientist) at ServiceNow in Denver, CO, US | Unifers