Alexander Fernandez
Strategic Account Manager @Verizon Connect
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WORK HISTORY
Strategic Account Manager @Verizon Connect
Tampa, FL, US
Manage $2M+ annual recurring revenue portfolio across 250 accounts, focusing on client retention and growth in Mid- Market & SMB.• Lead quarterly business reviews with C-suite stakeholders to align on growth strategy, product adoption, and renewals, driving 10% YoY growth in existing accounts.• Deliver tailored product demonstrations and ROI presentations, increasing product adoption by 25% and expanding solution usage across client portfolios.• Act as strategic advisor, using third party situational story telling to frame the business value of Verizon solutions, leading to a 98% client retention rate.• Collaborate cross-functionally with sales,marketing, and customer support teams to resolve escalated issues and improve client satisfaction, resulting in a 15% increase in client retention score across managed accounts.Q2 2025- Churn %- 0.14 Goal-1.50% GRR%-99.76% Goal-98.5%Q3 2025- Churn%-1.05% Goal-1.50% GRR%-99.06% Goal-98.5%Q4 2025- Churn%-1.23% Goal-1.50% GRR%-98.75 Goal-98.5%
ABOUT ALEXANDER FERNANDEZ
Dedicated sales professional with over 6 years of experience, I’ve honed my ability to build and nurture strong customer relationships across various sales channels—from inside sales to B2B. My approach blends technology with proven sales strategies, allowing me to effectively drive revenue and exceed targets. Whether it\'s identifying new opportunities, providing tailored solutions, or delivering exceptional customer experiences, my focus is always on creating long-term value for both clients and businesses. Passionate about continuous learning, I am constantly seeking new ways to leverage innovative tools to optimize sales processes and enhance performance.
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