Alexander Elouati
Network Engineer | CCNA, Security+, A+
- Role
- Network Support Engineer at Cisco Meraki
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Alexander Elouati
I’m an IT networking professional with a fascination of all things cloud and security! My day-to-day involves resolving unique problems as well as filling customer knowledge gaps around many of the features and functionalities across the Meraki product portfolio. Building up confidence and positive rapport with customers is what drives me every day to deliver creative yet effective solutions. Outside of work I love to DJ, eat Dim Sum and go fishing (ask me for my favorite salmon spots around Lake Michigan).
Experience
Network Support Engineer
Sep 2022 — Present · Chicago, IL, US
Consult and offer guidance to customers around best practice Meraki solution integration -Assisting with root-cause analysis of undesired network behavior & breach reports -Molding language around non-technical customers (C level Executives/IT Directors/Project Managers)-Navigating and taking control during high stress situations -Enable customers through filling knowledge gaps between each step of case handling -Gain a deep understanding of Meraki product line (MX Security Appliances, MS Switches, MR Access Points)-Switching: LACP, STP/RSTP, L3 Routing (OSPF/Static), VLANs, SVI, IGMP, Storm Control, ARP inspection -Firewalls: IPS/IDS, SD-WAN, SSL/ IPsec/L2TP/IKE Site-to-Site VPN, Static/OSPF/BGP Routing, VRRP, QoS, NAT, Port Forwarding -Applications & IP Protocols: Radius, SFTP/FTP, DHCP, DNS, LDAP, SNMP, Active Directory, MFA, API’s -Extensive use of Wireshark for observing/confirming network traffic behavior
Education
Maine East High School
High School Diploma, Business | Radio & Broadcasting
2013 — 2016
City Colleges of Chicago-Harold Washington College
Associate of Science - AS, Computer Science & Marketing
2017 — 2020
Glenbrook South High School
High School Diploma, Business | TV/Film Production
2016 — 2017
Southern Illinois University, Carbondale
Bachelors of Science, Information Technology - Networking & Cyber-Security, Graduated
2021 — 2022
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