Alexander Ellis

Front Desk Clerk @Concord Hospitality Enterprises

Dayton, OH, US

TITLE: Front Desk Clerk (AM & PM)DEPARTMENT: RoomsSUPERVISOR Front Desk/Guest Care SupervisorSUMMARY To assist guests efficiently, courteously, and professionally in all Front Desk related Functions and to maintain highstandards of service and hospitality.RESPONSIBILITIES: Provide the highest quality of service to the customer at all times.Promptly and effectively deal with guest complaints and requests.Check guests in and out efficiently and in a friendly manner.Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cashhandling procedures as required by Concord Hospitality.Handle guest mail and messages per established procedures.Be very knowledgeable of Rewards program and promotions.Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.Take reservation requests efficiently.Answer switchboard in accordance with standards of proper telephone etiquette.Block rooms and handle special requests.Monitor room availability.Handle safe deposits by guests per established procedures.Keep lobby and desk area clean and presentable.