Alexander El-Hage

System Administrator @City Of Pittsburgh Department Of Innovation & Performance

Pittsburgh, PA, US

Provides support and maintenance city-wide for servers running various operating systems, both on-premise and cloud-based; researches and tests new software products as they relate to server technology. Provides escalated support in the installation, configuration, testing, and support of client computer hardware, software (OS and application), printers, communication devices, graphics, and storage peripherals. Recommends purchase and/or modification to existing computers and peripherals, network software, and operating systems. Plans, implements, and supports data transfer concepts with internal and external entities. Maintains Active Directory and Group Policy infrastructure, particularly Azure Active Directory. Designs, develops, and maintains the City’s disaster recovery co-location facility. Oversees and validates the City’s backup and recovery model to maximize retention based on departmental policy. Supports City’s IT infrastructure (i.e. physical server hosts, storage infrastructure, various interconnect technologies, and cloud-based resource implementations). Participates in installation and physical maintenance of hardware systems. Participates in project-oriented tasks, including team-scale project leadership. Acts as a liaison with consultants, vendors, outside agencies, City Departments, etc, on assigned projects. Plans, develops, directs, coordinates, organizes, and controls the resources under jurisdiction toward the effective and efficient attainment of organizational and program goals, including public service and employee safety. Ensures compliance with vendor licensing laws and regulations related to software applications. Ensures adherence to established departmental computer system and network standards, policies, and procedures.

Western Governors University

Bachelor of Science - BS

Texas State University

College Classes