Alexander Cordisco
Technical Support Agent
- Role
- Technical Support Agent at Coupa
- Location
- Reno, NV, US
- LinkedIn followers
- 500 followers
About Alexander Cordisco
Current role is to ensure Customers recieve prompt assistance with high priotiy tasks…
Experience
Technical Support Agent
Jun 2022 — Present
Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Gathers and records detailed information from customers to assist in problem identification and resolution, exercises independent thinking in trouble-resolution skills. Provide case status and next steps to the customer and management according to Support offerings Service Level Targets.Work with other business units, including the Integration team, Operations, Engineering and Customer Success, as required ensuring strong customer satisfaction.
Education
Truckee Meadows Community College
Bachelor's degree, Culinary Arts/Chef Training
2016 — 2017
University of Nevada, Reno
Bachelor's degree, International Business
2017 — 2020
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