Alexander Chin
Customer Success Leader at Qualtrics
- Role
- Director, Customer Success at Qualtrics
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Alexander Chin
I bring 10+ years of experience at the intersection of technology and business strategy, driving results across the financial services industry.At Appian, the leader in low-code platforms, I spent four years building custom BPM web and mobile applications for Fortune 500 clients - serving as agile delivery lead, product manager, scrum master, and lead developer.After earning my MBA, I facilitated successful capital raising transactions for industrial companies at Barclays before embarking on a strategy consulting journey at PwC Strategy & . There, I focused on driving digital product adoption, optimizing contact center operations, and shaping growth strategies and operating models for business excellence. Today, I’m back in tech at Qualtrics, where I help some of our most strategic customers evolve their customer experience programs and maximize value from their technology investments.
Experience
Director, Customer Success
Sep 2025 — Present · Chicago, IL, US
Manage a team of CSMs to drive CX outcomes for multi-million dollar ARR accounts.2026 President\'s Club (Top 15 in Global Customer Success)2025 Rookie of the Year Award
Education
Duke University - The Fuqua School of Business
Master of Business Administration - MBA
Carleton College
Bachelor of Arts (B.A.)
Dartmouth College
Bachelor of Engineering (B.E.)
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