Alexander Capellan
Enterprise Support Analyst at ESRI | Athlete | Learner of life
- Role
- Technical Support Analyst Arcgis Enterprise Online at Esri
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Alexander Capellan
Alexander Capellan is a economics and city planning student at Binghamton University and…
Experience
Technical Support Analyst Arcgis Enterprise Online
Sep 2022 — Present · Charlotte, NC, US
Provide high-quality technical support and customer service to Esri to 700 + end users through effective communication via phone, e-mail, and chat and efficient troubleshooting- Design, deploy and manage internal facing ArcGIS Enterprise systems for software defect testing- Maintain comprehensive case documentation in customer relationship management systems- Research Esri documentation regarding web and desktop applications and usage to conceptualize the problem, and deliver troubleshooting steps to resolve customer issues.
Education
Binghamton University
Bachelor of Arts - BA
2017 — 2021
Binghamton University
Bachelor's degree
2017 — 2021
Binghamton University
Master of Arts - MA
2020 — 2022
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