Alexander Alonso
Sr. Manager - VIP Sports Accounts
- Role
- Senior Vip Account Manager at Hard Rock Digital
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Alexander Alonso
I am a MBA graduate from Fairleigh Dickinson University, working for BETMGM in the gambling/casino industry. Currently I am the VIP High Value Customer Manager. Select Accomplishments:CEO and Founder of a start up consulting business for sports betting \"The Line Breakers\". 7+ years in sales to create new business for companies.7+ years experience in high end customer service.7+ years in customer retention. Masters Degree in Business. Expertise:Customer Service, Customer Retention, Customer Relationship Management, Sales, Team building, Organizational leadership, Managing teams, Networking.
Experience
Senior Vip Account Manager
Jan 2025 — Present · Jersey City, NJ, US
Oversee VIP operations of team members and clients in Central & North Florida (Tampa, Orlando, Jacksonville, etc.)-Manage a team of 10 Account Managers and Associates. Responsible for VIP assets and experiences in Northern/Central FL: game day suites, tickets, events, etc-Develop top tier FL VIP accounts by building relationships with players, providing exceptional service, and offering \"money can\'t buy\" VIP experiences-Review customer accounts of team members for correct bonus reinvestment based on player KPI\'s: B/GGR, NGR, GGR, B/H, Margin, Theo, and Theo NGR.
Education
Fairleigh Dickinson University
Bachelor's Degree, Business Managment
2011 — 2015
Fairleigh Dickinson University
Masters Degree, Business Management Leadership
2015 — 2017
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