Alexa S.
Retail and Hospitality Professional
- Role
- Operations Manager at The Lilley Line
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Alexa S.
Self-motivated and results driven individual, with a passion for building and maintaining…
Experience
Operations Manager
Sep 2024 — Present · Washington, DC, US
A dynamic women founded small business designing and creating artisan woven bags, fulfilling Wholesale and D2C orders. Oversees administrative and operational functions to ensure smooth day-to-day operations, including managing inventory reports, shipping and receiving, Wholesale and D2C sales, financial tasks, and general office management.• Manage stock levels, optimizing replenishment cycles, and minimizing losses through effective inventory control.• Manage order invoices, process online sales, and inventory tracking to ensure smooth fulfillment.• Analyze sales data, developing strategies to maximize sales, and implementing promotional activities.• Design and execute Klaviyo campaigns for both D2C and Wholesale buyers, optimizing performance based on engagement and KPIs.• Ensure high levels of customer service, handling customer inquiries and complaints, and resolving issues promptly.
Education
Ohio University
Bachelors in Human and Consumer Sciences, Retail Merchandising and Fashion Product Development
2011 — 2015
Ohio University
Bachelor of Education - BEd, Retail Merchandising and Fashion Product Development
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