Alexa Nicholson

About Alexa Nicholson

Dynamic Contingent Talent Consultant with inspired thinking and a passion for the industry. Proven to be an expert in specialized clinical services by providing superior career matches across all science fields. Associated with an extraordinary network of contingent clinical candidates through The Fountain Group’s 20 years in the industry.

Experience

1. Billing Specialist

   1-800Accountant

   Oct 2024 — Present

   Utilized Salesforce to manage and track client information, creating and updating tickets for client-related issues to ensure timely resolution. Successfully closed 900+ cases monthly within Salesforce, ensuring timely resolution and accuracy.Served as the primary contact for the Mid-Market team, assisting in the creation of billing invoices and quotes for high-value clients.Collaborated directly with the Billing Director to perform accurate data entry for projects across internal departments.Managed projects within the billing department, including training team members and monitoring progress to ensure timely completion.Conducted outbound calls and managed inbound calls, providing prompt and efficient customer service while addressing client needs and inquiries.Utilized ChargeOver software to process client refunds and issue credits, ensuring accurate and timely financial transactions.Communicated effectively using Google Workspace to collaborate with internal and external colleagues and clients.Edited and modified subscription services and adjusted quotes to meet client needs and ensure accurate billing.

Education

• St. Petersburg College

  General Studies

  2015 — 2019