Alexa Gilfedder

About Alexa Gilfedder

My approach to leadership is simple in theory but harder in practice: care about people personally, challenge them directly, and figure out what makes each individual grow. The result is a team that consistently ranks among the best in the universe.I don\'t believe in one-size-fits-all development. My job is to understand what someone needs to reach their potential, and then do that, even when it\'s uncomfortable.Over seven years at Best Buy, I\'ve grown from Consultation Agent to multi-unit Services Experience Supervisor across Southwest Florida. I\'m currently completing my Bachelor of Applied Science in Information Systems Technology, and I serve as a member of the Inclusion and Belonging Council for Territory 4.

Experience

1. Services Experience Supervisor

   Best Buy

   Jul 2023 — Present · Southwest Florida, FL, US

   As a Services Experience Supervisor, I lead the in-store services operations for our Geek Squad Precinct, ensuring an outstanding experience for both clients and employees. Based out of Estero, I also support our Fort Myers and Naples locations as a multi-unit leader within the Southwest Florida micro-market. I’m responsible for driving revenue growth, optimizing store repair operations, and developing a culture focused on service excellence, employee engagement, and career growth:• Manage store services business operations, overseeing Authorized Service Provider (ASP) and in-store repair programs to maximize efficiency and client satisfaction.• Drive 5-Star client experiences by fostering a client-centric culture and holding myself and my team to the highest service standards.• Achieve revenue and productivity goals while mentoring agents toward personal accountability and growth by focusing on sales excellence, development, and certification.• Recruit, hire, onboard, and succession plan to ensure the right talent pipeline is in place.• Lead localized initiatives to drive employee engagement and tailor experiences to meet unique customer needs.• Optimize labor, scheduling, and resource deployment to meet business needs, ensure balanced workloads, and maximize employee efficiency.• Set and maintain brand standards in-store by adhering to corporate visual guidelines, identifying business opportunities, and reporting results to leadership.• Coach, develop, and inspire agents, supporting their career paths while improving performance results.• Utilize business intelligence tools (Power BI, Balanced Scorecard, Business Impact Tool) to drive informed decisions and coaching actions.• Uphold National and Marketplace rhythms while partnering with leadership to drive results.

Education

• Florida SouthWestern State College

  Associate in Arts, General Studies

• Riverdale High School

  High School Diploma

• Florida SouthWestern State College

  Bachelor of Applied Science, Information Systems Technology

  2028