Alexa Bogan

Experience

1. Operations Manager

   Craney Interpreting Services

   May 2016 — Present

   Recruit interpreters via state registries, member-only organizations, and LinkedInExpand and manage interpreter roster consisting of over 900 Interpreters, covering 80+ languages in NJ, NY, PA and surrounding areas, as well as remote assignments throughout the countryHeavy calendar management on a daily basisSchedule interpreters for assignments within superior courts, municipal courts, law offices, conferences and seminars, and medical assignmentsCoordinate schedules with court interpreter’s office, managing activity sheets, vouchers and invoicingManage interpreters on-assignment, resolving any issues that may arise, keep daily time sheetsAssess and evaluate interpreters performance and coach as neededNew business development and sales; cold calling and emailsNegotiate contracts with clients, as well as rate negotiations with interpretersManage, receive and enter interpreter invoices into QuickbooksInvoice clients based on interpreter invoices/quotes through Quickbooks, email, and client portalsPayroll review with CEO at the end of each month, process payrollCoordinate trade shows throughout the year for CIS to sponsorProvide top level customer service and supportHR duties, website management, and assist the CEO with other business endeavors

Education

• The Art Institutes

  Bachelor's degree

  2004 — 2007

Skills

• Market Research
• Lead Research
• Interviews
• Research
• Marketing
• Web Design
• Photography
• Social Networking
• Dreamweaver
• Illustrator
• Logo Design
• Time Management
• Photoshop
• Graphic Design
• Adobe Creative Suite
• Customer Service
• Indesign
• Temporary Staffing
• Email Marketing
• Microsoft Office
• Sales
• Interviewing
• Social Media
• Recruiting
• Packaging
• Mac
• Permanent Staffing
• Microsoft Powerpoint
• Advertising
• Social Media Marketing
• Online Research
• Powerpoint
• Microsoft Excel