Alexa Beatrice
Consignment Concierge Account Manager @The RealReal
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WORK HISTORY
Consignment Concierge Account Manager @The RealReal
Provide excellent, personalized, and detailed customer service- Provide timely and accurate resolutions to client inquiries and ensure exceptional levels of service are met- Maintain high ethical standards, professionalism, and confidentiality- Multitask and prioritize as necessary to meet customer needs- Display a positive attitude and work with integrity when dealing with customers, consignors, and co-workers- Highly refined verbal communication and effective follow-up skills- Serve as primary contact for consignor escalations and support Manager in responding to client escalations/inquiries- Troubleshoot and resolve operational/service issues and concerns with urgency- Innovative, goal orientated, and resourceful- Ability to manage effectively through ambiguity and complex situations- Able to work independently and make timely decisions with urgency- Ensure quality standards meet and exceed expectations.
EDUCATION
Cabrini University
Communication, Journalism, Marketing, Sales, Public Relations.
ABOUT ALEXA BEATRICE
Hard working, passionate and dedicated communications marketing graduate with practical…
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