Alex Yepez

Managing Director @Ltma Consulting

Fulfilling marketplace demand for significant increase in customer satisfaction and contact center performance through cost-effective offerings such as the G2G Advantage program. Spearhead LTMA’s five-year strategic plan while closely monitoring KPIs such as revenue, efficiency, client satisfaction, and company reputation. • Awarded four healthcare contracts within three years of existence, exceeding forecasts. • Generated repeat business through development and execution of profitable yet costeffective project management offerings yielding high-ROI. • Slashed costs by over 29% and increased efficiency through changes in software. • Developed the G2G Advantage offering, a comprehensive call center diagnostic, deemed profitable and a market differentiator by various contact center executives.