Alex Umberger
Operations & Technology Leader | Creating Mutual Benefit and Lasting Stakeholder Value Through Innovative Software Solutions | Relationship Builder
- Role
- Associate Director of Customer Success at intelliSPEC™
- Location
- Wichita, KS, US
- LinkedIn followers
- 500 followers
About Alex Umberger
I’m a Customer Success and Operations leader with 10+ years of experience helping organizations transform the way they operate through data and technology. In my current role, I partner with clients to create mutual value by understanding their operational challenges and delivering software-driven solutions that improve efficiency, visibility, and decision-making.My focus is on building long-term partnerships grounded in integrity and continuous improvement — ensuring our SaaS platform not only meets business needs but empowers teams to achieve measurable results. By combining a deep understanding of operations with a passion for customer success, I help organizations unlock insights from data and turn them into actionable value.Previously, I led multi-site operations and cross-functional teams across the logistics and supply chain sector, delivering measurable gains in performance, compliance, and cost control. That operational foundation gives me a unique perspective on how software can solve real-world business problems and drive transformation.Grounded in the principles of integrity, stewardship, and knowledge sharing, I lead by example — fostering collaboration, driving continuous improvement, and ensuring every solution contributes to lasting stakeholder benefit.Core Strengths:Customer Success • SaaS Implementation • Operations Management • Data-Driven Decision Making • Continuous Improvement • Cross-Functional Leadership • Logistics & Supply Chain Expertise • Process Optimization • Team Development • Stakeholder EngagementBBA in Business Administration | Committed to principled entrepreneurship, innovation, and creating mutual benefit through technology-enabled transformation.
Experience
Associate Director of Customer Success
Jan 2026 — Present
Skills
- Account Management
- Leadership
- Customer Service
- Strategic Planning
- Social Media Marketing
- Event Planning
- Social Media
- Marketing
- Management
- Team Building
- Marketing Strategy
- Public Speaking
- Microsoft Office
- Sales
- Training
- Event Management
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