Alex T.
Lead Salesforce Administrator @Dext
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WORK HISTORY
Lead Salesforce Administrator @Dext
City Of London, GB
Salesforce subject matter expert and highly competent at translating Dext process requirements to technical solutions • Managing CRM projects to deliver improvements and efficiencies• Removing bottlenecks and resolving issues that may impair the team’s ability to deliver solutions• Mentoring junior team members and acting as an escalation point for technical questions/issues • Establishing high standards of best practice to prevent the risk of contributing to technical debt and to ensure scalable development• Proactively addressing and resolving existing technical debt • Analysing user data and identifying bottlenecks within existing processes to streamline through technology• Keeping up to date on Salesforce releases to ensure out of the box features are utilised with less reliance on custom configuration• Enhancing our existing technical architecture with integrations to external systems and platforms, while prioritising security • Increasing user level security and access across all objects• Providing training, support and documentation to enable the end user teams to use the platform successfully• Be part of evaluating and implementing new tools
EDUCATION
Robert Clack
English, Maths, Double Science, ICT, Business
Redbridge College
BTEC Level 3 Business Extended National Diploma ( Equivalent to 3 A levels ), Business Administration and Management, General
ABOUT ALEX T.
As a Lead Salesforce Administrator at Dext, a leading UK fintech company that provides AI and automation solutions for accountants and bookkeepers, I leverage my Salesforce expertise and to deliver improvements and efficiencies across multiple functions within the business.With 4+ years of Salesforce experience, I am proficient in translating business process requirements to technical solutions, removing bottlenecks and resolving issues, mentoring junior team members, establishing best practices, and analysing user data. I am passionate with user adoption and satisfaction within our technology stack, always eager to learn new skills and keep up to date with the latest Salesforce releases / features. I enjoy working with a dynamic and collaborative team that strives to deliver value and impact.
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