Alex Taranucha
Customer Success Manager @deskbird
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Manager @deskbird
Customer Success Manager | Strategic Account ManagerResponsible for the full post-sales lifecycle in a hybrid role that blends Customer Success with commercial Account Management. My focus is on driving product adoption while securing revenue growth.Strategic Account Management & Commercial Growth - I don’t just manage accounts; I grow them. I own the expansion pipeline, identifying commercial opportunities, handling contract negotiations and securing renewals. My goal is to demonstrate clear ROI to stakeholders to ensure long-term retention and upsells.CS Operations, Automation & Data - I leverage my technical background to optimize CS operations. instead of relying on manual processes, I lead internal initiatives to build custom dashboards and automate workflows. This data-driven approach allows for scalable customer handling and precise KPI tracking.Cross-Functional Leadership - Acting as the strategic bridge between the customer and deskbird internal teams:Product: Translating client feedback into concrete roadmap features.Sales: Supporting complex deals and ensuring seamless handovers.Marketing: Collaborating on success stories and use-case definitions.
EDUCATION
ILS Hamburg
Betriebswirt / Bachelor of Business Administration, Economics / Marketing
Nordpack GmbH
Management assistant for wholesale and foreign trade, foreign trade
ABOUT ALEX TARANUCHA
Customer Success Manager | Strategic Consultant | Relationship Builder Customer Success without a commercial mindset is just support. With over 10 years of professional experience and 5+ years specialized in CS, I combine strategic Account Management with hands-on Customer Success. I don’t just maintain relationships; I drive revenue through retention and upsells.What sets me apart is my technical edge. I don\'t wait for better processes; I build them. From custom dashboards to workflow automation, I ensure operations are scalable and data-driven. Acting as the bridge between clients and internal teams like Product, Sales and Marketing, I turn customer feedback into roadmap features and commercial opportunities. I am a CSM who understands the business side and isn\'t afraid of the technical deep dive.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.