Alex Soto-Hidalgo
Digital Platform Analyst @Panacea Financial
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WORK HISTORY
Digital Platform Analyst @Panacea Financial
Miami, FL, US
At Panacea Financial, I played a pivotal role in enhancing digital platform performance through vendor escalation management and technical resolution. I collaborated closely with the Servicing team to address ongoing issues and contributed to training initiatives. My analytical skills were utilized to evaluate new features and assess vendor performance, leading to improved operational efficiency.
EDUCATION
Florida International University
Master's degree, International Business
Florida International University
Bachelor's degree, International Business
Miami Dade College
Associate of Arts - AA, Business Administration and Management, General
ABOUT ALEX SOTO-HIDALGO
With over 10 years of professional experience, Panacea Financial\'s Digital Platform Analyst contributes to enhancing customer experience and optimizing banking operations. Specializing in analytics and fintech, the role focuses on delivering seamless digital solutions to meet client needs and improve platform performance. Previous roles in payments management and client support have honed expertise in customer engagement, banking processes, and data interpretation. Passionate about leveraging customer insights to drive impactful decisions, they bring a collaborative, data-driven approach to solving complex challenges in financial services.
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