Alex Sims
Team Leader, Support Now - International and Grand Openings
- Role
- Team Leader, Support now at Chick-fil-A Corporate Support Center
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Alex Sims
I am a dedicated professional with a passion for leadership and innovation. Throughout my career, I have honed my skills as a people leader, consistently fostering strong team dynamics, and inspiring others to reach their full potential.I enjoy the ability to develop and nurture the skills of my peers. I believe that investing in the growth and development of individuals leads to a more cohesive and high-performing team. Mentoring and coaching are fundamental aspects of my leadership style, and I take great pride in seeing others flourish.I thrive in dynamic and fast-paced environments, where challenges are opportunities for growth. Collaboration and open communication are at the core of my leadership philosophy, as I firmly believe that diverse perspectives and collective efforts drive the most remarkable achievements.If you are seeking a passionate and accomplished people leader with a proven track record of delivering innovative solutions and fostering growth, I would be delighted to connect. Let\'s explore how we can collaborate to achieve exceptional results together!
Experience
Team Leader, Support now
Chick-fil-A Corporate Support Center
Mar 2024 — Present · Atlanta, GA, US
Lead a team of IT agents, providing daily direction, performance monitoring, and immediate feedback to ensure high-quality support for Chick-fil-A Grand Opening and International Operators.• Act as the escalation point for complex IT support requests, while overseeing ticket performance and identifying training opportunities to enhance agent development.• Conduct regular one-on-one meetings and coaching sessions, focusing on individual and team goals, performance metrics, and professional development.• Collaborate with leadership and Workforce Management to ensure optimal staffing, efficient case handling, and continuous improvement in IT support processes.
Education
Western Governors University
Master of Business Administration - MBA
Western Governors University
Bachelor of Business Administration - BBA
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