Alex Quiner

About Alex Quiner

Results-driven Technical Program Management leader with a proven record of delivering complex, high-impact programs that accelerate business transformation. I specialize in orchestrating cross-functional initiatives, aligning technical strategy with organizational priorities, and driving clarity in ambiguous problem spaces. My experience spans program governance, change leadership, and scaled execution, with a growing focus on integrating AI capabilities into products, processes, and operational models. I am committed to empowering teams, strengthening decision-making through data and insights, and enabling sustainable growth through disciplined program structure and technical excellence.

Experience

1. Lead Technical Program Manager

   耐克

   Jun 2025 — Present

   Drive cross-functional delivery of enterprise AI and commerce initiatives, improving customer experience, agent productivity, and promotional efficiency while ensuring executive alignment.Guide AI chatbot containment program through beta ramp, expanding targeted userbases and preparing for public launch; enabling measurable reduction in live agent dependency as post-purchase issues were resolved via AI.Implement AI productivity tools to assist customer service agents with escalations, reducing resolution time and boosting efficiency.Overhauling internal discount management systems towards technical fulfilment, achieving a 10x reduction in annual operational setup and creating a repeatable playbook for future promotions.Representing priority programs in Monthly Tech Reviews with VP and Director leadership, presenting progress, risks, and key decision points to drive alignment and accelerate delivery.

Education

• Pacific Lutheran University

  Bachelor of Business Administration (BBA), Marketing and Human Resource Management

  2010 — 2014

Skills

• Community Outreach
• Data Analysis
• Version One
• Accurate Data Entry
• Data Governance
• Motivated Self-Starter
• Job Analysis
• Email Marketing
• Visio
• Microsoft Office
• Articulate Rise
• Time Management
• Interpersonal Skills
• Special Projects
• Business Process Mapping
• Leadership
• Public Relations
• Organization
• Research
• Teamwork
• Safe Methodology
• Fundraising
• Facebook
• Human Resources
• Microsoft Excel
• Powerpoint
• Social Media
• Project Coordination
• Social Networking
• Critical Thinking
• Value Stream Mapping
• Nonprofits
• Lean Management
• Data Entry
• Marketing