Alex McCann

Hotel Operations Manager @Legacy Hotels & Resorts Ltd

GB

Ensures the smooth running of a large hotel with bedrooms, 30 conference rooms, 80+ weddings per year and leisure facilities where all areas of the business operation are managed and that the guest service experience is delivered to the highest levels. • Working proactively with Heads of Departments to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution. • Implements strategies where key hotel metrics are identified communicated and delivered. • Effectively manages and reviews the life cycle of the team within the hotel, fostering a culture of growth, development and performance. • Works to deliver the hotel budget and business plan, ensuring that all areas of the hotel operation are controlled. Maximizing sales and profit, business opportunities and brand reputation, productivity and performance. • Reviews business operations, objectives and best practices, providing recommendations that will drive financial performance and provide added value. • Ensures compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Disney University

F&B Trainer

University of Plymouth

Bachelor's degree, Hospitality and Business Management