Alex MacHorro
Help Desk Technician @ Panda Restaurant Group
- Role
- Help Desk Technician at Meriplex
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
Experience
Help Desk Technician
Oct 2024 — Present · Rosemead, CA, US
Utilized ServiceNow to accurately log, track, and resolve over 100 technical tickets weekly, encompassing a range of hardware, software, and network-related challenges to improve system uptime. Managed service desk call queue, ensuring support availability for over 2,500 locations and employees. Provided Tier 1 troubleshooting, resolving 90% of issues on first contact and escalating critical incidents as necessary. Collaborated with team members to effectively manage a 10% increase in call volume while maintaining an average wait-time of under 60 seconds. Consistently recognized by name in Customer Satisfaction (CSAT) surveys for delivering exceptional service and effective problem resolution.
Education
California State Polytechnic University-Pomona
Bachelor of Science - BS, Computer Science
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.