Alexander Michael
Vice President, Global Practice Area Leader @Frost & Sullivan
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WORK HISTORY
Vice President, Global Practice Area Leader @Frost & Sullivan
London, GB
Almost 20 years of industry and business consulting experience, specialising in customer engagement, business transformation and strategic partnering. I am passionate about re-engineering customer journeys to remove friction and deliver continuous customer improvements that grow annual recurring revenue. Never losing sight of the tangible benefits and customer outcomes that make up a solid value proposition, I am driven by the application of technology to customer business processes to ensure they make the most of the technology investment and optimise their operating model.Strengths in the management of international stakeholder relationships and delivery teams, cross-cultural problem-solving, facilitation and moderation.Specialities: Client engagement models, value management, outcome engineering and business case development. Familiar with the TSIA LAER and CEB Effortless Experience frameworks.
EDUCATION
ESCP Business School
European Master's in International Management
SKILLS
ABOUT ALEXANDER MICHAEL
15+ years of industry and corporate strategy consulting experience, specialising in…
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