Alex M

About Alex M

Companies have the data they need to be successful, but they’re struggling to use it. That\'s where I come in. Data Visualization, Data Integration, and Business Analytics expert with experience working in information technology. In my previous roles, I have gained a clear understanding of how to map business processes to IT solutions. I can help you pull data from various sources and arrange it into clear and concise reports, data models, and dashboards for informed decision-making. Whether you\'re looking to gather more data or to make sense of the data you already have I can understand and speak the language necessary to bring Marketing, Management, and development together to meet your business goals. Expert in Excel, PowerQuery, and PowerBI. Advanced knowledge in SQL, Python, Snowflake, and cloud-based SaaS solutions. Let me know how I can help you put your data to work.

Experience

1. Technical Engagement Manager

   CaptivateIQ

   May 2023 — Present

   Managed a $3 million portfolio of 60+ clients serving as the primary point of contact for communication, coordinating resources, scoping, technical documentation/requirements gathering, and designing project plans - Provided hands-on training and support for clients on new releases. Resulted in increased client engagement and the adoption of new features- Proactively identifying opportunities for new feature engagement and assessing churn risk- Coordinated and Documented roadmaps to drive streamlined project management, improved visibility, and effective collaboration with internal teams and clients- Supported clients in reporting and analytical initiatives resulting in improved data visualizations and actionable insights for clients- Monitored and managed hours usage, change request needs, and client renewals. Contributed to Business Reviews and provided quarterly health score reviews. Achieved 90% productive utilization, ensuring optimal resource allocation and client satisfaction- Collaborated with Technical Solutions Consultants to assist with larger-scale tasks. Specialized in calculation configuration changes, ensuring efficient data integrations and accurate data models for clients.

Education

• Washington State University

  Bachelor's degree, Management Information Systems, General