Alex Lloyd-Smith

About Alex Lloyd-Smith

My career is driven by a passion for problem-solving and leveraging data to deliver client service. I thrive in collaborative environments where I can contribute to innovative solutions and drive organizational success.I have extensive experience in strategy, operations, client management, and sales. I have held progressive roles from Marketing/Sales Associate to Associate Director, demonstrating leadership in team management, process improvement, and customer experience enhancement.• Current leadership in strategy and operations: I drive operational efficiency by optimizing workflows, leading cross-functional initiatives, and implementing technology advancements to improve customer engagement and business outcomes. I also leverage customer data and UX insights to refine product strategies and foster collaboration across multiple teams. • Client management and team leadership: In previous roles I was responsible for maintaining a pool of clients, ensuring that they were using Advisory Board\'s services effectively. I managed key partnerships with large healthcare organizations, supported contract negotiations, and tracked renewal rates. I was able to exceed renewal targets by identifying client utilization gaps and implementing corrective action plans that increased engagement and client retention.

Experience

1. Associate Director, Strategy and Operations

   Advisory Board

   Jan 2024 — Present

   I partner with department leads and our technology team to identify underutilized or inefficiently used technology and/or workflows. By understanding the root causes of usage barriers, I help streamline workflows and enhance efficiency, driving key business initiatives and supporting the firm\'s operational goals. This involves cross-functional problem identification and solutioning from root cause analysis through implementation & iteration.

Education

• IES Vienna

  Psychology

  2014 — 2014

• Wake Forest University

  Communications and Psychology

  2012 — 2016