Alex Ruffa
Ai Success Manager @TUI
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WORK HISTORY
Ai Success Manager @TUI
Luton, GB
As an AI Success Manager within the Customer Hub & Common Analytics domain, I lead strategic collaboration with business units to drive AI transformation across the organization. I specialize in identifying opportunities for AI integration, supporting the rollout of innovative solutions and proof of concepts, and fostering transparency across our AI landscape.My role bridges technical and non-technical communities, ensuring alignment between AI capabilities and business needs. By partnering closely with AI Champions and stakeholders at all levels, I help shape a culture of AI awareness, enablement, and measurable impact.
EDUCATION
BMGI
Lean Six Sigma Black Belt
University of Pretoria
Honours, BSc (Hons) Computer Science
Hillview High School
Senior Certificate / Matric
University of Pretoria
Masters, MEng (Electronics) Control Systems (cum laude)
BMGI
Lean Six Sigma Master Black Belt
Cambridge Spark
L7 AI & Data Science Apprenticeship
University of Pretoria
BEng (Electronics) Computers, Control Systems (cum laude)
SKILLS
ABOUT ALEX RUFFA
MEng | BSc (Hons)| Lean Six Sigma (Master Black Belt)]I am a seasoned Continuous Improvement specialist who is passionate about elegant and innovative solutions to complex problems, having utilized my Process Improvement and Change Management skills in the Travel & Tourism, FMCG, Furniture Retail, Supply Chain and Banking industries.I deliver strategic change initiatives across an organization, either through coaching and developing teams of process professionals or personally driving Business Improvement projects with cross-functional teams, all of which are dependent on astute stakeholder management, strategic and data driven insights to improve the customer experience.I am intrigued by how AI can be utilized in transforming ways of working by improving productivity or enhancing capability, which is why I am pursuing the L7 AI and Data Science Apprenticeship to deepen my understanding of this transformative technology
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