Alex Ruffa

Ai Success Manager @TUI

Welwyn Garden City, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2025 — Present

Ai Success Manager @TUI

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Luton, GB

As an AI Success Manager within the Customer Hub & Common Analytics domain, I lead strategic collaboration with business units to drive AI transformation across the organization. I specialize in identifying opportunities for AI integration, supporting the rollout of innovative solutions and proof of concepts, and fostering transparency across our AI landscape.My role bridges technical and non-technical communities, ensuring alignment between AI capabilities and business needs. By partnering closely with AI Champions and stakeholders at all levels, I help shape a culture of AI awareness, enablement, and measurable impact.

EDUCATION

2007

BMGI

Lean Six Sigma Black Belt

1992

University of Pretoria

Honours, BSc (Hons) Computer Science

1984

Hillview High School

Senior Certificate / Matric

1990

University of Pretoria

Masters, MEng (Electronics) Control Systems (cum laude)

2018

BMGI

Lean Six Sigma Master Black Belt

N/A

Cambridge Spark

L7 AI & Data Science Apprenticeship

1988

University of Pretoria

BEng (Electronics) Computers, Control Systems (cum laude)

SKILLS

Strategic Customer DevelopmentProgram BudgetingProject Team ManagementExecutive ManagementQuantitative Risk AnalysisProgram ManagementSupply Chain ManagementOperations ManagementSix SigmaData CollectionExecutive Level ManagementSales & Marketing LeadershipIntegrationChange ManagementBusiness TransformationSales & MarketingBudgetingCustomer ServiceBusiness Systems AnalysisTeam ManagementBusiness Analysis Planning & MonitoringFinancial PlanningBudgeting & ForecastingBusiness ProcessStrategyCustomer EngagementProcess ImprovementStrategic Creative DevelopmentCorporate BudgetingCustomer InsightDepartment BudgetingBusiness Impact AnalysisBusiness Process AnalysisBusiness StrategyManagementExecutive Operations ManagementProcess EngineeringInternational Sales & MarketingBusiness AnalysisPlanning Budgeting & Forecasting

ABOUT ALEX RUFFA

MEng | BSc (Hons)| Lean Six Sigma (Master Black Belt)]I am a seasoned Continuous Improvement specialist who is passionate about elegant and innovative solutions to complex problems, having utilized my Process Improvement and Change Management skills in the Travel & Tourism, FMCG, Furniture Retail, Supply Chain and Banking industries.I deliver strategic change initiatives across an organization, either through coaching and developing teams of process professionals or personally driving Business Improvement projects with cross-functional teams, all of which are dependent on astute stakeholder management, strategic and data driven insights to improve the customer experience.I am intrigued by how AI can be utilized in transforming ways of working by improving productivity or enhancing capability, which is why I am pursuing the L7 AI and Data Science Apprenticeship to deepen my understanding of this transformative technology

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Alex Ruffa — Ai Success Manager at TUI in Welwyn Garden City, GB | Unifers