Alex Kringen
Industrial Engineer | Data Driven | Analytical | Disciplined
- Role
- Warranty Data Analytics Specialist at Bobcat Company
- Location
- Bismarck, ND, US
- LinkedIn followers
- 500 followers
About Alex Kringen
Driven Industrial Engineer focused on applying data analysis principles to provide…
Experience
Warranty Data Analytics Specialist
Jun 2020 — Present
Warranty Business Development Specialist- Oversaw the Bobcat North America warranty system, managing the processing of claims annually- Audited and refined system claim processing rules to improve efficiency and ensure adherence to policies, resulting in a 12% increase in auto-processing- Served as the primary liaison between warranty and IT teams, creating detailed business cases for development initiatives and aligning resource priorities with cross-functional teams- Developed and maintained Power BI dashboards to track warranty expenses and dealer performance trends, providing actionable insights to management- Led the implementation and ongoing management of field modifications and recalls within the warranty system to ensure timely and accurate processing- Created a solution to identify and eliminate duplicate documents, resulting in $1Mil+ findings of dealer non-conformance- Acted as the subject matter expert (SME) for North America warranty data, providing ad hoc data analysis and reporting for internal stakeholders-Managed a third-party contractor to conduct warranty competitor and customer benchmarking, presenting findings to the executive team and formulating a strategic action plan based on insights- Developed and implemented a revised travel policy, aligning it with industry standards, preparing cost impact analyses, and securing approval from directors and executives-Developed and implemented a dealer audit policy, aligning leadership on accountability measures for non-conforming behavior, and created a tool to track and monitor dealer compliance and performance.Additional Roles Held-Product Service Engineer II-Manufacturing Engineer I
Education
University of Mary
Master of Business Administration - MBA
2020 — 2021
South Dakota School of Mines and Technology
Bachelor's degree
2015 — 2020
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