Alex Korneyev
Founder @ Touch Support | 15+ Years of Expertise in Scalable Outsourcing Solutions
- Role
- CEO at Touch Support, Inc. & SNF Back Office
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Alex Korneyev
Over the past 15+ years, I\'ve been obsessed with one question: How can companies turn…
Experience
CEO
Touch Support, Inc. & SNF Back Office
Jan 2009 — Present
In 2009, I noticed something strange: companies were treating customer support as a cost center rather than a growth engine.So I built Touch Support to flip this narrative.Our Philosophy:\"Support isn\'t just about fixing problems. It\'s about creating experiences that turn customers into advocates.\"What we\'ve achieved:• Scaled to 500+ dedicated support professionals across 3 continents• Maintained 98% client retention rate over 15+ years• Reduced response times by 70% on average for enterprise clients• Cut support costs by 40-60% while improving CSAT scoresHow we do it:• Not just outsourcing - we integrate teams directly into your workflow• 24/7 multilingual support across all time zones• Custom-built AI + human hybrid solutions• Rigorous training programs that create customer championsCurrent focus: Building next-gen support solutions that combine human expertise with AI capabilities to deliver exceptional customer experiences at scale.Want to change your support operations? Let\'s talk
Education
Illinois Institute of Technology
Bachelor of Computer Engineering, Computer Engineering
1994 — 1998
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