Alex Kaseba

About Alex Kaseba

I am a Systems and Desktop Engineer at CoreCard Software, Inc, a leading provider of card management and processing solutions. With more than eight years of experience in information technology, I have a bachelor\'s degree in computer science from Georgia State University and multiple certifications in Microsoft 365 administration, PowerShell scripting, and Windows Active Directory. My core mission is to automate and support IT solutions that enhance the productivity, security, and customer satisfaction of both local and remote staff. I lead a team of two US direct reports and thirty contractors in India, managing and troubleshooting various systems and services. I also have domain expertise in POS and ATM systems, having worked with leading companies such as Diebold Nixdorf and NCR, where I developed and supported base images, software packages, and technical support for POS terminals and ATM machines. I am passionate about integrating and supporting new technologies that improve business outcomes and user experiences.

Experience

1. Desktop Support Engineer

   Corecard Software, Inc

   Jul 2020 — Present · Atlanta, GA, US

   Acted dual-role as Systems and Desktop Engineer – led team of two US direct reports and thirty contractors in India • Manage and troubleshoot Windows Active Directory, Group Policy Objects (GPOs), and Domain Name System (DNS • Provide day to day IT support to both local and remote staff • SharePoint and Microsoft 365 administration • Automate tasks by scripting (PowerShell, VBScript, batch) • Work directly with MSP to monitor and maintain support queue • Configured, installed, deployed, monitored and troubleshot server hardware, operating systems, and services • Install and configure computer devices such as Windows and Apple desktop endpoints, laptop endpoints, tablets, and mobile phones • Administration of the Microsoft Office 365 application suites, including but not limited to Exchange Online, SharePoint Online, Teams, Intune, ATP, DLP, Cloud App Security, O365 Security and Compliance • Performed new user setup including installing and configuring workstations, software, telephone services, network printing, etc • Lead customer conversations as a technical expert, where your knowledge and expertise of the Corecard Cloud APIs • Help customers solve technical problems and answer questions about product capabilities • Diagnosed and troubleshot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, anti-virus, and other network devices/peripherals, both remotely and on-site • Managed Active Directory, MS Exchange, SCCM, JAMF administration including add/change/move requests • Performed security sweeps and responded to security alerts within Azure ATP and Cloud App Security • Implemented changes to O365/Azure configuration without interruption to end users • Automation scripting using PowerShell in Windows Worked internal and external users/staff to troubleshoot and resolve endpoint computing issues.

Education

• Georgia State University

  Bachelor's degree, Computer Science

  2010 — 2013