Alex Johnson

Head of Customer Engagement and Mortgage Operations @Key

Southport, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2024 — Present

Head of Customer Engagement and Mortgage Operations @Key

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SKILLS

Financial ServicesCall CentersInsuranceSalesGeneral InsuranceContact CentersCustomer ServiceSales ManagementRelationship ManagementChange Management

ABOUT ALEX JOHNSON

A proactive Head of Customer Engagement and Mortgage Operations within an FCA regulated environment, with highly developed leadership skills and a drive for Customer Service excellence. Hands on energetic leader with a proven track record in complex, fast moving operational scenarios, remaining calm in the most challenging of situations and deadlines. Lean Six Sigma qualified with on the job experience of implementing process improvement within a regulated financial environment.2016 Call Centre North West Team Manager of the Year, Winner | 2016 Qualified Lean Sig Sigma

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