Alex Immekus

About Alex Immekus

Diligent, self-motivated professional with a strong commitment to continuous learning. Eagerly exploring novel technologies and their potential applications in business settings is a passion I actively pursue.My team and I pride ourselves in being change managers. From our Service Desk, Desk Side Services and End User Services teams we are focused on driving innovative solutions to improve our support offerings and ultimately our customer satisfactionMy Clifton Strengths Finder assessment reveals the following strengths: Achiever, Responsibility, Self-Assurance, Arranger, and Harmony.Areas of expertise encompass Computer Hardware, End User Support, and strategic collaboration with Managed Service Partners.

Experience

1. Senior IT Manager, Regional Service Delivery, Support Services

   Stryker

   Jan 2022 — Present · Portage, MI, US

   Specializing in deskside support across North America and LATAM, with a passion for delivering exceptional user experiences and driving operational excellence. Utilizing expertise in leading geographically diverse support teams, I focus on optimizing service delivery, enhancing customer satisfaction, and aligning IT initiatives with corporate objectives.Proficient in ITIL and service management principles, I am skilled in analyzing performance metrics, fostering team development, and implementing continuous improvement processes that positively impact business operations. Known for a collaborative leadership style, I build strong partnerships with business leaders, empower teams, and effectively manage escalations to minimize business disruption. I am adept at navigating multicultural environments and supporting strategic growth in dynamic, high-impact settings.With a commitment to innovation and efficiency, I continually explore emerging technologies to elevate support capabilities and achieve seamless IT experiences for users.

Education

• Kalamazoo Valley Community College

  Business Administration, Information Technology

  2008 — 2011

• Otsego High School

  High School/Secondary Diplomas and Certificates

  2004 — 2008

• Davenport University

  Sustainable Business Development, Business Management

  2011 — 2014

Skills

• Customer Service
• Testing
• Information Technology
• Laptops
• Fda
• Computer Hardware
• Troubleshooting
• Visio
• Cross-Functional Team Leadership
• Software Documentation
• Project Management
• Quality Assurance
• Medical Devices
• Six Sigma
• Iso 13485
• Technical Support
• Design Control
• Capital Equipment
• Process Improvement