Alexander Harley-Taplin
Head of Customer Experience @Worldpay
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WORK HISTORY
Head of Customer Experience @Worldpay
City Of London, GB
EDUCATION
Eltham College
History, French, Geography
University of Nottingham
BA (Hons), History & Politics
SKILLS
ABOUT ALEXANDER HARLEY-TAPLIN
With over 15 years of experience in customer experience, retention, transformation, and leadership, I have a proven track record of delivering results across industries and regions.I am a passionate customer advocate. I put myself in the customer\'s shoes and really take the time to understand what works and what does not for them, and then fix what\'s broken, while proactively sharing and growing what is.Some of my key global successes include a 320% NPS improvement, a $20MM revenue increase from reference clients, and identifying an $8.5 billion opportunity for eBay. I am a Net Promoter Certified Professional and a bilingual senior leader who thrives in complex and matrixed organizations.
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