Alex Howard
Software and Infrastructure
- Role
- Software and Infrastructure Technician at Nabors Industries
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Alex Howard
IT professional with expertise in computer and network troubleshooting and…
Experience
Software and Infrastructure Technician
Jan 2023 — Present · US
1- Provided 24/7 technical support for RigCloud and software-related issues, ensuring timely resolution.2-Acted as the primary point of contact for RigCloud issues, troubleshooting and resolving them comprehensively.3- Collaborated with departments to resolve issues efficiently and took ownership of network, server, and application problems.4- Managed the escalation and resolution of smart services and drilling performance issues.5- Offered responsive technical assistance to customers via phone and email.6- Conducted remote troubleshooting and resolved software, network, and server issues.7- Gathered and escalated detailed case information as needed.8- Coordinated major events and downtime resolution efforts.9- Oversaw operational critical issues by collaborating with cross-functional teams.10- Assisted in data acquisition from various systems.11- Documented and updated processes and support initiatives.12- Monitored support emails and ensured prompt responses.13- Tracked and achieved KPIs for RIGLINE.15- Collaborated with Engineering and functional teams.16- Monitored failures for continuous improvement and relayed customer feedback to internal teams.
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