Alex Henault

Experience

1. Operations Supervisor - Nantucket Yarmouth

   UPS

   Dec 2015 — Present · Barnstable/Yarmouth, MA, US

   The On Road Supervisor is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. He/She encourages sales lead participation through maintaining mutually beneficial customer relationships. The ORS supervises others within the department.Responsibilities-Manages On Road Performance-Supervises and Develops Others-Maintains Operational Performance-Ensures Health/Safety Compliance -Supports Collaborative Work Environment -Identifies Customer NeedsPackage Dispatch Supervisor - Job Summary:This position is responsible for analyzing and planning a center’s daily package dispatch to ensure timely and efficient dispatch service performance. The PDS analyzes previous dispatch results to maximize service performance and to streamline routes. This position has primary responsibility for managing the center’s dispatch systems and processes. The PDS reviews data (e.g, stop and volume trends, missed pieces, cost per piece, etc.) to identify dispatch trends and uses these trends to create plans that maximize results. This position records route modifications, such as new streets and customers, to keep plans up-to-date and oversees load modifications to improve service and reduce costs. The PDS also develops, updates, and monitors dispatch processes and plans using trend and production report data to adjust routes and evenly distribute work. This position works to improve dispatch operations by promoting the implementation of new technology and monitoring dispatch planning system functionality. The PDS directly supervises Part-time Dispatch Supervisors.Responsibilities-Analyzes the previous day’s production reports and weekly trends to incorporate improvements into future plans-Determine employee training needs to produce continuous development plans-Provides feedback and support-Conducts performance evaluations

Skills

• Time Management
• Public Speaking
• Social Media
• Microsoft Excel
• Sports
• Event Planning
• Photoshop
• Sponsorship
• Teamwork
• Facebook