Alex Gosling
Service Design Team Leader @Leonardo
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WORK HISTORY
Service Design Team Leader @Leonardo
SD Lead 03/2024 - 03/2026SD Team Leader 03/2026 onward
EDUCATION
The University of Northampton
BSc honours, Computer Science
Stantonbury Campus, Milton Keynes
4 A'levels
SKILLS
ABOUT ALEX GOSLING
PROFESSIONAL SUMMARYI possess a diverse skillset in IT Service Design and Transition management, Project Management, and Implementation. With a proven track record in high-profile FTSE 150 companies across various industries, I am ITIL and PRINCE2 practitioner qualified, holding a BSc (Hons) degree in Computer Science. I am also SC and SGG security approved. As a logical, enthusiastic, and focused individual, I excel in dynamic problem-solving, collaborating effectively to achieve goals.SKILLS OVERVIEW I have had just over twenty years of experience in IT services covering-• Implementing end-to-end IT service solutions.• Service Design and Transition of critical services in high-pressure sectors (commercial aviation, military aerospace and engineering, commercial travel, utilities, and retail).• Establishing Service Design and Transition processes in MSP companies.• ITIL processes awareness (Service delivery, Change management, Incident and Problem management, Knowledge management).• Project management proficiency (PRINCE2 and Agile).• Analytical negotiation skills, ensuring goal achievement with integrity.• Conducting risk assessments for projects and client environments.• Analytical and logical problem-solving.• Strong documentation skills for procedures and definitions.• Collaborating effectively with internal and external stakeholders.• Familiarity with ITSM services (e.g, ServiceNow) and cloud solutions (e.g, MS Azure and AWS SAAS).
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