Alex Godfrey
Director of Operations| Systems Engineer | Digital Transformation, Customer Delivery | CX & EX | MBA | Six Sigma | Data Analyst
- Role
- Principal Process, Automation & Systems Engineer at Aeristo
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Alex Godfrey
Highly skilled BPS Operations Director with 18+ years of experience managing complex…
Experience
Principal Process, Automation & Systems Engineer
Jul 2025 — Present · Dallas, TX, US
At Aeristo, I lead the optimization of operational processes, automation initiatives, and system integrations that support scalable, high-quality service delivery. Bridge business needs with technical solutions, leveraging a long-standing background in operational leadership, continuous improvement, and customer-centric strategies. With deep experience managing complex service environments across multiple industries, with a strong execution mindset to digital transformation efforts within the aviation supply chain.
Education
Universidad Tecmilenio
Master of Business Administration (M.B.A.), Finance
International Lean Six Sigma
Certificate
Universidad de Cuautitlán Izcalli
Bachelor's degree, Systems Engineering
Tecnológico de Monterrey
Management skills, Business Administration, Management and Operations
Skills
- Project Management
- Workforce Management
- Inbound Marketing
- Bpo
- Telemarketing
- Contact Centers
- Microsoft Office
- Customer Satisfaction
- Call Center Development
- Management
- Service Delivery
- Strategic Planning
- Call Centers
- Operations Management
- Team Leadership
- Outsourcing
- Customer Service
- Customer Experience
- Team Management
- Lead Generation
- Vendor Management
- Business Strategy
- Performance Management
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