Alex Frankel

About Alex Frankel

I bring customer driven strategies to life. I thrive on working with cross-functional teams in executing projects of various scopes inclusive of transformational strategies. I proactively participated in the development and led the implementation of chain-wide store reflows and new store proto-types driving brand loyalty and customer satisfaction for an industry leading retailer. Approach:I dedicate time to understanding the customers’ needs and align them with the company’s brand and vision to drive a differentiated customer experience. I leverage strong problem solving and communications skills in empowering teams to execute projects ranging from internal process improvement to tests to chain-wide initiatives. Results:• Realized an increased efficiency rate of 200% in completing sales and operational driven price tag enhancements through successful collaboration. • Increased Printer sales and market share by aligning the décor and navigational signage updates to customer insights. Capabilities:Team BuildingStrategic Planning and ExecutionVendor ManagementCustomer ServiceProcess ImprovementCross-functional CollaborationProject ManagementMarketing Strategy

Experience

1. Director, Growth Initiatives

   Staples

   Jan 2026 — Present

Education

• Lyndon State College

  Bachelor's degree, Business Administration, Management and Operations

Skills

• Strategic Planning
• Cross-Functional Team Leadership
• Retail
• Merchandising
• Team Building
• Sales Operations
• Customer Service