Alex Chaves Malaver
Client Services Executive (Managed Security Services)
- Role
- Global Client Services Executive at IBM
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
Experience
Global Client Services Executive
Jun 2022 — Present
Transform the Global client management function with focus on building consistency and strong account governance with the global client base-Execute, transforming and creating consistent and repeatable best practices for the client management organization-Partner with leaders in other geographies both in Managed Security Services and the broader Security Services organizations to establish alignment, adoption, and implementation of best practices with the focus on client retention and client delight-Provide leadership to the organization, collaborate across teams on initiatives to improve business objectives and better integration for client delivery, as well as identify, set, and oversee strategic initiatives within client service management.
Education
Universidad Latina de Costa Rica
Bachelor Degree Computer Science
2009 — 2013
Skills
- Management
- Networking
- Servers
- English
- Gcih
- Analysis
- Tcp/Ip
- Operating Systems
- Spanish
- Windows Server
- Information Security
- Windows 7
- Fast-Paced
- Gsec
- Windows & Mac Operating Systems
- Network Security
- Security
- Technical Support
- Team Leadership
- Analytics
- Troubleshooting
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