Alex Browne
Operations Manager @Tpg Disableaids Ltd
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WORK HISTORY
Operations Manager @Tpg Disableaids Ltd
Hereford, GB
Currently leading, facilitating innovation and change to influence company strategy, whilst providing direction to a large team of engineers & support team, delivering an excellent customer service within an 80 mile radius of Hereford to local authorities, housing associations, residential establishments and private customers. Responsible for leading strategy, operations, safety, compliance and change. To deliver company growth in performance, profitability and customer service.Recent achievements:• ILM Level 5 Higher Apprenticeship in Leadership and Management. Including 2x ILM Level 5 Leadership qualifications NVQ & Academic, achieved in 18 months.• Support Company Directors to develop long term organisation strategies.• Leading management team to continue to promote a safe environment for the organisation & customers, whilst ensuring compliant with CHAS SSIP & Construction Line.• Successfully implemented many continuous improvement strategies within the business using ADKAR & Kotter’s models.• Implement new structured training and development for engineering team. Promoting personal development, reinforcing & embedding knowledge. Whilst reducing vulnerability by focusing on progression to meet future organisation development needs. Resulting in increased flexibility of team.• Implement an organisational transition to meet ISO9001 new 2015 continuous improvement standards.• Business stakeholder management to continue to improve relationships whilst prioritising resources, developing and building strong customer relationships.• Improve planning efficiency and utilisation of resources to deliver compliance for our NHS, Authority & Housing Associations.
EDUCATION
Tim Kidson & Associates
Herefordshire Directors Forum
Riverside Training
ILM Level 5 Higher Apprenticeship in Leadership and Management, ILM Level 5 NVQ Diploma in Management and Leadership
Safety & Training Services Michael F. Jones CMIOSH, RSP, MAPS
CITB Directors & Senior Management Role for Health and Safety Course
Environmental Management Solutions
Work with Non-Licenced Asbestos Materials
Institution of Occupational Safety and Health
IOSH, Reducing Risks in Retailing
Riverside Training
ILM Level 5 Higher Apprenticeship in Leadership and Management, ILM Level 5 Diploma in Principles of Leadership and Management
Hereford College of Technology
CIPD, Certificate in Personnel Practice
SKILLS
ABOUT ALEX BROWNE
I am proud to lead, coach and support our team to improve our customers lives on a daily basis. Our engaged engineering & support team enable our customers to overcome mobility issues. Whether it be planned to install, service or repair often reacting at a moment’s notice to repair in an 80-mile radius of Hereford. We engage and support our customers and stakeholders, to understand their needs, requirements & KPI’s which regularly involves identifying changes and improvements for our & their organisations. We have successfully maintained a reputation for private & authority customers to become the supplier of choice in our geographical area.
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