Alex Bk
Director, Global Shared Services @Softchoice
Signup · Get unlimited contacts
WORK HISTORY
Director, Global Shared Services @Softchoice
Montreal, QC, CA
Lead and manage the global shared services strategy and operations across the Philippines, India, Costa Rica, Colombia, Morocco, and Egypt, ensuring high‑quality and timely service delivery.• Oversee global partners, including executing RFPs to identify new partnerships.• Develop and implement strategic initiatives to optimize global service efficiency and performance.• Align global operations with overall business growth and customer support needs.• Monitor and ensure adherence to SLAs and key performance metrics.• Identify and mitigate service delivery challenges, ensuring seamless integration with onshore teams.• Foster a culture of continuous improvement and innovation within partner teams.• Build and maintain strong relationships with internal and external stakeholders.• Drive operational excellence through process improvements and best practices.• Ensure compliance with relevant industry regulations and standards.
EDUCATION
McGill University
McGill Certified Agile and Scrum Master
Australian Institute of Business
Master of Business Administration - MBA
McGill University
Executive Institute
Australian Institute of Business
Graduate Diploma In Management
SKILLS
ABOUT ALEX BK
As a seasoned leader with over a decade of experience in Technology and Human Capital Management (HCM), I specialize in strategic leadership, client relationship management, and high-impact project execution within the professional services sector. My expertise is in driving organizational growth, enhancing client satisfaction, and leading high-performance teams to achieve exceptional results.Key Competencies:• Strategic Leadership: Demonstrated success in spearheading complex projects and implementing innovative strategies that align with organizational goals and drive significant business growth.• Client Relationship Management: Proven ability to build and sustain robust client relationships, leveraging client experience strategies to enhance client retention and satisfaction.• Global Perspective: Extensive experience managing international projects and teams in both virtual and onsite environments, providing a comprehensive global approach to solutions.• Team Leadership: Expertise in leading, mentoring, and developing cross-functional teams to achieve high performance and effectively navigate organizational change.• Financial and Operational Excellence: Strong track record of overseeing financial performance and ensuring operational efficiency to contribute to sustained profitability and strategic success.My leadership approach emphasizes innovation, talent development, and delivering impactful solutions that drive organizational excellence. I am dedicated to achieving strategic objectives and advancing business success through effective executive management and strategic oversight.Let’s connect to discuss how my strategic vision and leadership can contribute to your organization’s growth and success.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.