Alex A.

Engagement Manager @8x8

Team Leader, Engagement Manager @ 8x8 | Aug 2022 - Present | Full Time & RemoteReporting directly to the Head of Professional services in EMEA, I am Responsible for the qualification, presentation and scoping of Professional Service requirements. Acting as a bridge between Sales and Professional Services ensuring mutual processes are understood and upheld. Interfacing with both direct sales and Channel Partners. Driving quality, visibility and good practice within the Sales cycle to ensure a successful deployment and adoption for 8x8 Customers.Core Responsibilities-Pre-Sales Operations Customer Engagement-Internal PS enablement for Sales and Support staff-Full project scoping, Migration Planning and agreeing Statements of Work-Working with customers to understand, document and analyse their project requirements. Ensuring both Technical and Business challenges are identified and any risks mitigated-Supporting the 8x8 Sales organisation during the pre sales phases and answering RFI/RFP-Presentations to potential customers at C level-Revenue Forecasting-Service transition from Pre-Sales to Post Sales (Service Delivery)-Providing support and guidance to customers on driving end user adoption-Define and improve business processes (internal & external)