Alejandra Venegas

About Alejandra Venegas

Experienced strategist and product leader with a proven track record of driving innovation by developing and executing comprehensive CX strategies that optimize the customer journey, and contribute to tangible business growth. Proven ability to lead cross-functional teams, leverage data-driven insights, and champion a culture of customer focus to generate impactful solutions. Passionate about aligning brand values with customer touchpoints to create impactful and lasting brand experiences.Skills:CX StrategyService DesignDigital TransformationJourney Management Product DevelopmentProduct Management Localization Strategy

Experience

1. Cx Ai Transformation Lead

   Pfizer

   Jan 2026 — Present · Miami-Fort Lauderdale, FL, US

   Leading the development of scalable CX frameworks and AI-enabled processes within the CX Center of Excellence. My focus is a dual transformation of the CX role function-Embedding AI tools into standard workflows to accelerate rapid innovation and customer validation-Evolving the Experience Design role to move beyond traditional interfaces and master the creation of human-centered AI products and agentic systems.

Education

• Instituto Tecnologico de Telefonos de Mexico

  Diploma, Telecommunications

  2008 — 2008

• University of Cambridge

  International Diploma, Effective Business Communication

  2012 — 2013

• Esden Business School

  Master's degree, Digital Marketing and Online Corporate Communication Management

  2012 — 2013

• Universidad Católica de Honduras 'Nuestra Señora Reina de la Paz'

  Bachelor, Marketing

  2000 — 2005

Skills

• Marketing
• Product Management
• Mobile Marketing
• Advertising
• Leadership
• Vas
• Product Marketing
• Innovative Thinking
• Mobile Devices
• Value-Added Services (Vas)
• Management
• Telecommunications
• Product Development
• Business Planning
• Advertising Sales
• Business Development
• Marketing Strategy
• Business Strategy
• Strategy
• Marketing Communications