Alethea Stamus
Coach | Customer Experience Leader | Proactive Communication Strategist | Enhancing Customer Journeys
- Role
- Customer Experience Leader - Mortgage Loan Processor 3 at Univest
- Location
- Reading, PA, US
- LinkedIn followers
- 500 followers
About Alethea Stamus
As a seasoned leader and passionate coach, I bring a dynamic combination of expertise in…
Experience
Customer Experience Leader - Mortgage Loan Processor 3
Jul 2021 — Present
Spearhead thorough assessment of loan applications in Encompass, critical for timely approvals and precise processing with a focus on customer success.• Diligently analyze applications to ensure meticulous compliance with federal, state, and labor regulations, mitigating the risk of legal complications.• Proactively engage with customers, sales partners, and senior leadership to promptly resolve any processing delays, upholding high client satisfaction levels through exceptional customer support.• Utilize automated underwriting systems and scrutinize findings to enhance loan approval rates effectively.• Manage the team’s mortgage pipeline, ensuring adherence to commitment and settlement deadlines, resulting in a seamless and positive customer experience.• Coordinate and streamline loan settlements/closings, optimizing the overall efficiency of the process.
Education
Albright College
Bachelor's of Arts
Skills
- Microsoft Office
- Social Networking
- Marketing
- Customer Service
- Marketing Strategy
- Leadership
- Strategic Planning
- Social Media
- Osha
- Management
- Team Building
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